Main floor living ranks high amongst the retiring baby boomer population and with that in mind we’ve created the Qualicum plan.  A home with a master bedroom and ensuite on the main floor with 2 or 3 extra rooms upstairs has made our Arbutus plan popular with couples looking to downsize in their retirement, but not downsize too much.  We think the Qualicum measures up nicely to meet the needs of discerning buyers looking for a ‘master on the main’ floor plan.

The Qualicum is exceptional, offering a 1764 sq ft floor plan of open design living. “We find some buyers like the convenience and accessibility of main floor living, but want more space than a rancher,” said Blair Robertson co-owner of Totangi Properties. “We designed the Qualicum with this in mind, providing a large master bedroom and 5 piece ensuite with separate tub and shower and double vanity on the main floor and an additional 2 bedrooms, flex room and 4 piece bathroom upstairs. We expect to receive great feedback on this plan from buyers looking at ageing in place.”  The homes feature thoughtfully designed interiors with timeless finishes and features offered in Phase 3C 

The main floor also features a gourmet kitchen complete with all appliances, soft close cabinet doors and drawers, glass tile backsplash & quartz breakfast bar. Powder room and laundry is accessed off the main hallway and next to the garage entrance. A well planned dining-living room is enhanced with a fireplace with wood mantle and tile surround and vaulted ceiling and access to a sunny landscaped and fenced yard and deck.  All of this in a welcoming community close to schools, shopping and Woodland Creek Park and Playground.

The Qualicum plans are on Arranwood Drive on Lots 26 and 24 in Phase 3C starting at $422,900 net GST included. Built by registered licensed builder, SC Smith Building Company, featuring a 2-5-10 New Home Warranty and supported by the award winning Totangi Properties customer service. Occupancy Fall 2016.

For more information contact our sales team.

About Totangi Properties Ltd. and Woodland Creek

Celebrating their 47th year in business, Totangi Properties is a locally-owned and operated award winning property development and land management company established in 1968. In 2014 Totangi was ranked #1 in Canada for Customer Satisfaction by Avid Ratings. Brothers Warren and Blair Robertson and their team work closely with the 2012 Built Green Builder of the Year, SC Smith Building Company, in the creation of Woodland Creek and are committed to creating affordable, high-quality residential properties with lasting homeowner value.

2012 Gold CARE Award winner for Best New Subdivision, Woodland Creek is a residential neighbourhood of new homes in the heart of Sooke, British Columbia – a waterfront community near Victoria BC. A planned residential community, Woodland Creek was designed with the objective of providing a wide range of new housing opportunities for the community; close to schools, parks and the Sooke shopping and service core with the fundamental commitments of quality construction, lasting value and the long-term commitment of an established local developer.

For more information, visit www.totangi.ca .

January 26, 2016 – – We just had the pleasure of handing over the keys to a new 4 Bedroom Fir plan which is becoming another one of our most popular plans.  This home plan and its details was featured in our earlier post –  The Four Bedroom Fir Plan – the perfect family home.

Just before the new owners arrived for their new home orientation, I had a chance to walk through it to make this video.   These buyers were introduced to Woodland Creek by their Realtor when the home was at framing stage and they were able to arrange for several custom changes that they wanted in their new home.

If you like the look of this, we have more Fir plans scheduled for construction. Contact us for details.

About Totangi Properties Ltd. and Woodland Creek

Celebrating their 47th year in business, Totangi Properties is a locally-owned and operated award winning property development and land management company established in 1968. In 2014 Totangi was ranked #1 in Canada for Customer Satisfaction by Avid Ratings. Brothers Warren and Blair Robertson and their team work closely with the 2012 Built Green Builder of the Year, SC Smith Building Company, in the creation of Woodland Creek and are committed to creating affordable, high-quality residential properties with lasting homeowner value.

2012 Gold CARE Award winner for Best New Subdivision, Woodland Creek is a residential neighbourhood of new homes in the heart of Sooke, British Columbia – a waterfront community near Victoria BC. A planned residential community, Woodland Creek was designed with the objective of providing a wide range of new housing opportunities for the community; close to schools, parks and the Sooke shopping and service core with the fundamental commitments of quality construction, lasting value and the long term commitment of an established local developer.

For more information, visit www.totangi.ca .

As we start construction on the 5 remaining geothermal lots at Woodland Creek in the town of Sooke, a waterfront community close to Victoria BC, we can truly say that the innovative approach we took to new home construction has paid off.  It has paid off for the homeowners, the environment, the community, and our employees and trades.

Homeowners that purchased the first new homes 4 years ago were risk takers.  As early adopters they were willing to try something relatively new. While an established technology elsewhere in the world, individual geothermal or geoexchange systems for single family homes was fairly new to Vancouver Island and definitely a first in Sooke.  These homeowners have now benefited from lower energy consumption (over $1,000 per year) and a cleaner, greener, and healthier living environment.  Their investment in a geothermal home will increase their resale value and will continue to pay financial and environmental dividends into the future.

The community of Sooke and environment have benefited from a leading edge residential subdivision with a smaller carbon foot print.  With an average reduction in energy consumption of about 11,000 kilowatts per home, together each year, homeowners in the subdivision have consumed over 300,000 kilowatts hours less in energy and reduced carbon emissions by 210 tonnes.  Imagine that in 10 years the subdivision will have saved 3 million kilowatt hours of energy – that’s 3 megawatts!

Our employees and participating trades have had a long term education in new technology and building green.  By using the geothermal systems and employing Built Green accreditation and Energuide rating along with waste reduction, sorting, and recycling, everyone one has been part of a journey of continual improvement.  We continue to see this with our team as we adopt new building techniques, use new materials, and adapt to the introduction of the new building code.

We took a risk as a developer to invest in an expensive geothermal project, but we think we have achieved a triple bottom line return socially, environmentally, and financially – and that’s made it all the worthwhile.

Here’s a look back at the start of it all….

Here are 5 key benefits of a Geothermal System.

Lower Operating Costs – Because geothermal systems operate more efficiently than ordinary heating and air conditioning systems, annual operating costs are in the range of 30% to 60% lower then other heating and cooling systems. Geothermal operating costs are approximately 1/4 to 1/3 of electric baseboard heat.

Environmentally Friendly – Geothermal systems eliminate the combustion of fossil fuels on site and dramatically reduce the need to generate power – thereby lowering emissions of greenhouse gases and the environmental damage associated with non-renewable resource extraction.

Comfort – Because geothermal systems use the relatively stable temperature of the earth as an energy source, you are assured of constant, even heating in winter and better humidity control in the summer. Geothermal systems eliminate the need for exhaust venting, reducing the number of penetrations in the building envelope and improving weather tightness.

Safety – No flame, no flue, no odours, no risk from carbon monoxide. Just safe, reliable operation year after year.

Quiet – The completely self-contained indoor equipment does not need a noisy, unsightly outside condensing unit. Geothermal systems are quiet and discrete. Other than the lower energy bills, you will hardly know they are there

For more information about new Geothermal Homes at Woodland Creek contact us here.

About Totangi Properties Ltd. and Woodland Creek

Celebrating their 47th year in business, Totangi Properties is a locally-owned and operated award winning property development and land management company established in 1968. In 2014 Totangi was ranked #1 in Canada for Customer Satisfaction by Avid Ratings. Brothers Warren and Blair Robertson and their team work closely with the 2012 Built Green Builder of the Year, SC Smith Building Company, in the creation of Woodland Creek and are committed to creating affordable, high-quality residential properties with lasting homeowner value.

2012 Gold CARE Award winner for Best New Subdivision, Woodland Creek is a residential neighbourhood of new homes in the heart of Sooke, British Columbia – a waterfront community near Victoria BC. A planned residential community, Woodland Creek was designed with the objective of providing a wide range of new housing opportunities for the community; close to schools, parks and the Sooke shopping and service core with the fundamental commitments of quality construction, lasting value and the long term commitment of an established local developer.

For more information, visit www.totangi.ca .

If you have been looking for a new craftsman built Arts and Crafts home with 4 bedrooms, a fully landscaped and fenced yard, featuring the most energy efficient heating system available, professionally designed interiors, and a new home warranty? Look no further, the 4 bedroom Fir plan located in friendly Woodland Creek in beautiful Sooke, British Columbia checks all the boxes.

The 4 Bedroom Fir Plan at Woodland Creek

The Fir plan ranks as one of our most popular home designs we offer.   The same year Woodland Creek received the Gold Care Award for Best New Subdivision, the 3 bedroom Fir plan received the Silver Care Award for Best Spec Home under 2,500 sf.

The Fir plan offers 4 bedrooms plus den and 3 bathrooms on 2 levels on desirable Callumwood Lane in Woodland Creek.  It provides  2,028 sq ft of exceptional living: Geothermal Heat, A/C & Hot Water means lower energy costs saving you well over $1,100 per year.

A well executed floor-plan that accommodates today’s lifestyle & indulges the need to be connected, an open design main featuring; laminate floors, smart Kitchen design complete with a full appliance allowance and quartz breakfast bar.  Glass french doors open to a den to accommodate an office or media room. The living room with fireplace opens on to a concrete patio and easy care back yard.

Walk upstairs to four bedrooms.  A spacious master bedroom with large walk in closet and 6 piece ensuite with double vanity offer a private space for parents.  Three more good size bedrooms and a 4 piece main bathroom and separate laundry room complete the upstairs.

The Master Bedroom in the Fir

Located just minutes to shops, next door to Ecole Poirier (K-5) and Journey Middle School (6-8), and adjacent to Woodland Creek park and trails.

The next Fir plan builds will be offered in the upcoming release of the Ridge Lots in the Spring of 2016.

This video tour is of the earlier completed 3 Bedroom Fir plan featuring some optional upgrades.

About Totangi Properties Ltd. and Woodland Creek

Celebrating their 47th year in business, Totangi Properties is a locally-owned and operated award winning property development and land management company established in 1968. In 2014 Totangi was ranked #1 in Canada for Customer Satisfaction by Avid Ratings. Brothers Warren and Blair Robertson and their team work closely with the 2012 Built Green Builder of the Year, SC Smith Building Company, in the creation of Woodland Creek and are committed to creating affordable, high-quality residential properties with lasting homeowner value.

2012 Gold CARE Award winner for Best New Subdivision, Woodland Creek is a residential neighbourhood of new homes in the heart of Sooke, British Columbia – a waterfront community near Victoria BC. A planned residential community, Woodland Creek was designed with the objective of providing a wide range of new housing opportunities for the community; close to schools, parks and the Sooke shopping and service core with the fundamental commitments of quality construction, lasting value and the long term commitment of an established local developer.

For more information, visit www.totangi.ca .

Gazing out the bedroom window of the new Renfrew plan you might see bald eagles perched high in the tall fir trees, view horses walking the trails, or children running in the playground of Woodland Creek park.  The Renfrew is a new 3 bedroom plus den 1,877 square foot plan located on upscale Callumwood Lane in Woodland Creek directly across from the the park and just steps to the local elementary and middle school in Sooke.  It is the latest new home plan from the award winning developer and builder team of Totangi Properties and SC Smith Building Co.

The Renfrew Floor Plan

The Renfrew, is a spacious 1,877 square foot home offering quality craftsmanship and professionally designed interiors.  Walking in the front door and past the foyer and den,  you are greeted by a sizeable great room that features a large living and dining area, fireplace, and gourmet kitchen. Walk out to a sunny patio and fully fenced and landscaped yard. Upstairs you’ll find a cozy reading nook, a large private master bedroom with 5 piece ensuite bathroom with heated tile floor and walk in closet plus 2 more bedrooms and 4 piece bathroom and side by side laundry room.  A large powder room and mud room are accessed off the great room and garage.  This a great home for families with room to grow.

While this home has been sold, we will have another Renfrew plan built on Lot 25 3C for a August 2016 completion.

Views from the new Renfrew Plan towards Woodland Creek park and new homes under construction.

 

About Totangi Properties Ltd. and Woodland Creek

Celebrating their 45th year in business, Totangi Properties is a locally-owned and operated award winning property development and land management company established in 1968. In 2014 Totangi was ranked #1 in Canada for Customer Satisfaction by Avid Ratings. Brothers Warren and Blair Robertson and their team work closely with the 2012 Built Green Builder of the Year, SC Smith Building Company, in the creation of Woodland Creek and are committed to creating affordable, high-quality residential properties with lasting homeowner value.

2012 Gold CARE Award winner for Best New Subdivision, Woodland Creek is a residential neighbourhood of new homes in the heart of Sooke, British Columbia – a waterfront community near Victoria BC. A planned residential community, Woodland Creek was designed with the objective of providing a wide range of new housing opportunities for the community; close to schools, parks and the Sooke shopping and service core with the fundamental commitments of quality construction, lasting value and the long term commitment of an established local developer.

For more information, visit www.totangi.ca .

February  11, 2015 – Sooke BC.

We are excited to announce the opening of our new sales centre at Woodland Creek on Sunday, February 15th between 1-4 this coincides with the launch of our new relationship with Re/Max Camosun Westside as our real estate services partner.

The new Sales Centre is located on Callumwood Lane in Woodland Creek  across from Woodland Creek Park and Playground, the new purpose built sales centre is the starting point for your on-site introduction to our award winning new homes.

Let our knowledgeable sales team show you the unique differences that set us apart from the  ‘new home’ crowd.   As a multiple building and development award winner and the 2014 recipient of the Avid Diamond Award #1 in Canada for Customer Experience, we think it is fair to say you owe yourself a visit to Woodland Creek before you make your next home purchase.

New Lots –  In response to market demand we’ve opened up another 26 single family lots adjacent to Woodland Creek Park and next to Ecole Porier and Journey Middle School.  Parkside and mountain view lots are available.

Customize your New Home.  We are excited to be building several homes through our pre-sale program that gives buyers the opportunity to customize their new home with personal selections of building plans, interior finishes, landscape treatments, and custom enhancements and upgrades.  Don’t wait to see what’s on the market when your ready buy — with the pre-sale program you plan ahead and see your new home take shape before your eyes and take occupancy in as little at 6 months.  How does it work? Read this Blog about Kyla and Derek’s Awesome Home Buying Experience. 

We look forward to seeing you soon. Click here for Directions.

Best regards,

Blair Robertson, Bruce MacMillan, and Cecile Bowie- Harland

Contact us for more information.

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About Totangi Properties Ltd. and Woodland Creek

Celebrating their 45th year in business,  Totangi Properties is a locally-owned and operated award winning property development and land management company established in 1968. In 2014 Totangi was ranked #1 in Canada for Customer Satisfaction by Avid Ratings.   Brothers Warren and Blair Robertson and their team work closely with the 2012 Built Green Builder of the Year, SC Smith Building Company, in the creation of Woodland Creek and are committed to creating affordable, high-quality residential properties with lasting homeowner value.

Victoria Area Housing Market Update Fall 2014 – With a Sooke Footnote

November 26, 2014

It is no secret that the real estate market in the Victoria area has been much more active this year. Homes sales are exceeding last year numbers, and listing inventories have shrunk. These conditions have put us squarely in a Balanced Market territory with sales to active listings ratio in the range of 15 to 20 percent. In a Balanced Market, home prices remain relatively stable and there is a reasonably good supply of homes in the market for buyers to choose from (at least 5 months worth of supply). That being said, with economic, job and immigration forecasts improving for 2015 through 2016, it is reasonable to question whether the Balanced Market may move to a Seller’s Market in the near future.

At a recent Victoria housing conference, Canadian Mortgage and Housing Corporation (CMHC) analysts predicted that current economic forces will support a stable and improving housing market for Victoria, including Sooke and the Westshore. The BC economy is forecast to expand by approximately 3% in each of 2015 & 2016. US economic growth coupled with a lower value Canadian dollar will grow BC exports. Locally Victoria’s economy will also benefit from increased tourism driven by a lower Canadian dollar, higher consumer spending, and regional infrastructure projects. Moderate growth in homes sales, housing prices, and housing starts are expected through 2015 & 2016.

So are we entering a Seller’s Market? Seller’s Markets are categorized by limited inventory and upward pressure on home prices often experienced when sales to active listing ratio exceeds 20%. Increased MLS sales and reduced inventory this fall have had the Victoria market peaking into Seller’s Market conditions, and the expectation from this writer is that this trend may continue somewhat into the spring market of 2015.  This will be driven primarily by increased housing demand without an equal increase in housing supply in the short term.

With positive economic factors in sight, what might put the housing market in check?  The answer, as always, is affordability and ultimately mortgage rates. Each year we have been told by experts to expect mortgage rates to remain stable but be prepared for increases and this year’s message was no different. Mortgage rates are currently at historic lows, but the average of private sector forecasts predict that rates are expected to increase in the second half of 2015. This rate increase will have a dampening impact on housing demand and affordability. So while we may move into and remain in a Seller’s Market in the short term, mortgage rate increases will likely moderate prices and sales in the longer term leading us back to a Balanced Market.

The Sooke Experience Footnote

Like the rest of Victoria, Sooke has experienced the busiest fall for real estate sales since 2010. At Woodland Creek, we have sold out of our new home inventory and have been working with buyers on pre-sales for delivery in 2015.  Sooke continues to attract buyers that appreciate the lower home prices, but are also attracted by the small town feel on the west coast close to the amenities and shopping of Langford and Victoria.

Our recent experience is that savvy and more experienced buyers in the housing market are recognizing the advantage of ‘pre-purchasing’ a new home that they can move into in about 6 – 9 months. These buyers have taken the risk out of entering a 2015 Seller’s Market and instead of having to choose from what happens to be available in the market, they have locked into the certainty of a fixed price pre-sale. They have ordered exactly what they want in their home from the floor plan, lot location, interior and exterior finishing, and any special extras. In a sense, these buyers have greater control over their housing purchase and achieve a custom home experience without a custom home price.

We are also seeing an up tick in more mature buyers cashing out of condo’s or townhouses in town and moving into single family homes with ‘master on the main’ or one level accessible living.  Many of these buyers started their lives in smaller towns and again are attracted to Sooke as a nice friendly place to retire.

Blair Robertson – co-owner Totangi Properties and Realtor® DFH Real Estate www.VictoriaNewHomes.com

About Totangi Properties Ltd. and Woodland Creek

Celebrating their 45th year in business, Totangi Properties is a locally-owned and operated award-winning property development and land management company established in 1968. In 2014, Totangi was ranked #1 in Canada for Customer Satisfaction by Avid Ratings. Brothers Warren and Blair Robertson and their team work closely with the 2012 Built Green Builder of the Year, SC Smith Building Company, in the creation of Woodland Creek and are committed to creating affordable, high-quality residential properties with lasting homeowner value.

2012 Gold CARE Award winner for Best New Subdivision, Woodland Creek is a residential neighbourhood of new homes in the heart of Sooke, British Columbia – a waterfront community near Victoria BC. A planned residential community, Woodland Creek was designed with the objective of providing a wide range of new housing opportunities for the community; close to schools, parks and the Sooke shopping and service core with the fundamental commitments of quality construction, lasting value and the long term commitment of an established local developer.

For more information, visit www.totangi.ca .

Well its been an exciting summer for us as hot on the heels of taking the top prize for new home customer service in Canada, and a buoyant real estate market, we are launching our offering of new homes and schemes in our latest phase of 26 homes in Woodland Creek. With a full offering of new lots, early buyers will be able to choose home locations with sunny south facing parkside lots or take advantage of upper road elevation with views of the mountains and valleys.  New homes start at $359,900 net GST included.

We are excited to launch this next phase homes with the completion of our popular Arbutus floor plan complete with new exterior and interior finishing schemes.    As a multiple award wining plan, the Arbutus continues to wow home buyers with its spacious master bedroom suite and den on the main floor plus an additional 3 good size rooms upstairs.

Video Tour of an earlier completed Arbutus Plan

A bright modern kitchen complete with stainless steel appliance package and upgraded quartz counter tops complements the living and dining area with a vaulted ceiling and sliding doors off to the patio and landscaped backyard.  The new Driftwood scheme from Nygaard Design  introduces classic white shaker cabinets to modern tile and quartz combinations. This home has achieved Built Green Gold and a Energuide Rating of 83 with a new mini split ductless heat pump system that quietly delivers heating and air conditioning and while saving homeowners hundred of dollars a year in energy costs. Frankly, it must be heard and seen to be believed.

Join us during our open house times to view our homes and explore the Woodland Creek neighbourhood.  Like many other satisfied buyers you might choose to make the exciting leap to work with our design team in creating your new home. Start now and you could be moving into your new home in only 6 months. Read about how Kyla and Derek’s  removed the mystery and uncertainty of house hunting  by ordering a new home in Woodland Creek.

The Driftwood Interior Scheme used in the new Arbutus Plan

REGISTER HERE TO STAY INFORMED ABOUT NEW OFFERINGS AND DEALS

About Totangi Properties Ltd. and Woodland Creek

Celebrating their 45th year in business,  Totangi Properties is a locally-owned and operated award winning property development and land management company established in 1968. In 2014 Totangi was ranked #1 in Canada for Customer Satisfaction by Avid Ratings.   Brothers Warren and Blair Robertson and their team work closely with the 2012 Built Green Builder of the Year, SC Smith Building Company, in the creation of Woodland Creek and are committed to creating affordable, high-quality residential properties with lasting homeowner value.

 For Immediate Release:

June 5, 2014, Sooke, BC – Victoria-based real estate development company Totangi Properties has taken top prize nationally in the custom builder – small volume category for customer satisfaction in the building industry for their homes at Woodland Creek in Sooke. Regarded as a benchmark of customer service performance, the Avid Awards are given out throughout North America to builders who have set the highest standards for home quality and customer service. This is the first time a Vancouver Island company has received this prestigious recognition.

“We are excited and honoured to receive this recognition from Avid,” said Blair Robertson, co-owner of Totangi Properties Ltd. “It’s a validation of the great work that our skilled building and sales team provides and of the positive lasting relationships we are able to build with our customers.”

In North America, Avid Ratings has long been at the forefront of the industry in bringing transparency of builder performance to consumers since 1992. Purchasers of homes at Woodland Creek are given a voluntary independent survey 30 days after move-in and again one year later. The surveys tracked their satisfaction with their homes and experience of working with the builder.

“Totangi has been phenomenal for their customer service and as home builders,” said Kala Souter,homeowner at Woodland Creek. “The surveys gave us the opportunity to give our feedback, which in our case was very positive – in fact we even recommended Totangi to our friends who are building a house.”

Through the Avid Award system, each home buyer survey in the database is analyzed to determine each builder’s Avid Index Score which is a combination of the total home buying experience, the willingness to refer and the actual number of recommendations a buyer has made. Builders with the highest Avid Index Score in each category are presented with awards.

“This award is an honour because it means we are doing the most important part of our job well – satisfying our customers,” said Steve Smith, SC Smith Building Company, the builder at Woodland Creek. “We take great pride in the homes we build and it is nice to know we are doing a good job of listening to our homeowners.”

Totangi Properties established the residential neighbourhood of Woodland Creek in 2004. The community now has more than 100 new homes and townhomes built and occupied. In addition to the recent Avid Award, Woodland Creek has won multiple awards including at CARE Award in 2013 for best new subdivision. Homes at Woodland Creek include the Built Green designation and the latest in energy efficient heating and cooling.

About Totangi Properties Ltd. and Woodland Creek

Totangi Properties is a locally-owned and operated property development and land management company established in 1968. Brothers Warren and Blair Robertson worked closely with a talented team of local professionals and the District of Sooke in the creation of Woodland Creek and are committed to creating affordable, high-quality residential properties with lasting homeowner value. For more information, visit www.totangi.ca

About Avid Ratings Canada

Founded in 2003, Avid Ratings Canada is a full-service customer loyalty management firm, providing customer loyalty research, reputation management, organizational consulting and innovative marketing solutions that drive home building success. Serving more than 2,750 home builders throughout Canada and the United States. Avid maintains North America’s largest database of homebuyer satisfaction to benchmark its clients. To learn more about the award winning Avid 3.0 suite of services (GoSurvey®, GoSocial®, and GoTour®), visit www.avidratings.ca.

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It always makes our day when we hear back from our customers – in this case our new homeowners Kyla and Derek O’Rourke who built a semi-custom home with us.  Here is what they had to say:

“Words cannot express how happy we are with our home in Woodland Creek. You will not find better quality. The support we received before, during, and after construction was outstanding. They took the time to explain everything in detail and were more than willing to accommodate any and all of our requests. We felt the whole team wanted us to love our house and went the extra mile to make sure it happened.”

Our relationship with Kyla and Derek started when they visited our showhome and met our wonderful hostess Cecile.  Cecile introduced them to our homes, plans, amenities, and different finishing options.  Working together with our design team, Kyla and Derek created their new home complete with all the finishing details, paint colours, cabinets, flooring and room modifications they wanted.  Using our “Bedroom Plus” program they added an additional 4th bedroom to the 3 bedroom Fir plan .  From their initial design meeting with us to the occupancy of their new home, the entire process took about 6 months.

How does this ‘pre-sale’ / custom home process work?

In Kyla and Derek’s case, construction of their new home started about a month after the contract was signed.  The building plans are drafted to incorporate any customer modifications and the building permit application is made.  As construction progressed we stayed in touch with Kyla and Derek and often saw them visiting the site, excited to see their new home take shape.

Customer Experience — It’s important for us that the home buyer is part of the realization of the design and construction process.  We are not ones to take the deposit and say “see you 6 months when the house is complete”.   Once the framing is complete and all the doors and windows are installed (what’s call “lock up” in the industry), homebuyers are invited to conduct a walk through to confirm the location of electrical switches and media / internet connections and make any last minute changes.  Throughout the entire building process the buyer is connected through a cloud base construction management system that allows the buyer to stay up to date on progress with their own personal website portal that includes recent photos, change orders, and direct contact with the construction manager.

Prior to occupancy, in this case just 5 months after the start of construction, an inspection and familiarity tour of the new home is conducted.   We check in with the new homeowner shortly after occupancy as well, to ensure that everything in the home is functioning as it should.  Every new homeowner receives a binder with all relevant new home information and we have a Homeowner Web Portal that contains warranty, operation, and special deal information.  And we don’t stop there!

We believe in continual improvement and the importance of customer feedback so we subscribe to a 3rd party Customer Experience rating system called AVID Ratings. 30 days after occupancy, AVID ratings conducts an independent Customer Experience survey to get the homeowners feedback on everything from the sales process, to the new home features, and after occupancy service. They conduct this process once more at the 1 year mark. We also follow up before the 1 year mark to review any issue that are covered under the new home warranty and  we have a handy Service Request  form on our site should you have any issues in your new home that we are responsible for.

So as you can see, we believe there is a lot more to a new home purchase than just handing over the keys.   Customer Service  is the key to our success and we are honoured to be ranked #1 in Canada by Avid in 2014  for customer satisfaction in the Custom Build / Small Volume category in the residential building industry.

Thanks again to Kyla and Derek for their kinds words – you made our day!

Blair Robertson – co-owner Totangi Properties.

About Totangi Properties Ltd. and Woodland Creek

Celebrating their 45th year in business,  Totangi Properties is a locally-owned and operated award winning property development and land management company established in 1968. In 2014 Totangi was ranked #1 in Canada for Customer Satisfaction by Avid Ratings.   Brothers Warren and Blair Robertson and their team work closely with the 2012 Built Green Builder of the Year, SC Smith Building Company, in the creation of Woodland Creek and are committed to creating affordable, high-quality residential properties with lasting homeowner value.